What’s the difference between a chatbot and an agent?
A chatbot answers. An agent can also take actions (create tickets, update CRM, trigger workflows) within safe boundaries.
AI agents for business: what they are and where they help
AI agents are useful when they can take safe, bounded actions in your workflow—beyond just answering questions.
Quick answer
AI agents are useful when they can take safe, bounded actions in your workflow—beyond just answering questions.
When it makes sense
- You have repeatable processes that can be automated with guardrails.
- You can define “allowed actions” and success metrics.
- You want humans in the loop for edge cases.
Common pitfalls
- Letting agents act without approvals and audit trails.
- Using agents where simple automation would work better.
- No monitoring for failures and model drift.
Relevant services
Related guides
Next step
If you describe your project briefly, we can quickly scope it, identify risks, and propose a realistic plan.
Send a requestFAQ
Do agents need access to our data?
Usually yes, but access can be minimized. We implement least-privilege access and strict logging.
How do we keep it safe?
We constrain tools, require approvals, add audit logs, and test on realistic scenarios before rollout.